Total FlexPay Value

The Total FlexPay Value report provides a detailed breakdown of the revenue recovered through failed payment recovery, including both actual values and projected future value across each recovery cohort.

This report builds on the summary view presented in the dashboard. It allows for a deeper inspection of how the cohort of recovered clients continues to bill over time.

By default, the report displays data from the last 12 months and converts all values to USD. You can adjust the view using the dropdown options in the top right corner to filter by a specific currency or company.

The area chart at the top of the page mirrors the one shown in the dashboard, displaying the estimated revenue contribution of recovered customers over time.

• Each curve reflects a historical recovery cohort and how its projected value is distributed over future months.
• Only the values at the recovery start month are factual. All future values represent modeled estimates based on a natural distribution.
• This visualization helps illustrate the long-term value of recovered customers and the compounding effect of ongoing retention.

Table Breakdown

Below the chart, the report includes a month-by-month table organized by Recovery Start Date.

For each cohort (e.g., May 2024), you’ll see:

• The Total FlexPay Value for the cohort that started recovery that month (the known full value of the recovery).
• How that value is distributed across subsequent months up to present day, shown in each monthly column.
• All figures are expressed in your selected currency and reflect the projected lifetime value of customers recovered in that period.

This table allows for granular analysis of:

• Which cohorts contributed the most value.
• How value is expected to unfold over time.
• Patterns in recovery performance tied to seasonality, campaigns, or operational changes.

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Important

The charts only include cohorts whose recovery started within the last 12 months. Any projected value from earlier cohorts is excluded.

The projected value is only displayed up to the current calendar month. Any value expected beyond the current month is not shown in the charts