Invoice Reconciliation

The Invoice Reconciliation report provides a summary of recovered transactions, giving you visibility into gross recovery, refunds, and net recovery. This data helps you validate your FlexPay invoices and reconcile internal records. You can access the report by selecting Reconciliation → Invoice reconciliation from the left-side navigation menu of the FlexPay Portal.

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Why are refunds included?

FlexPay only charges for customers who stay. If a customer we helped recover later requests a refund, we also refund the associated FlexPay fee.

The table below the chart breaks down your recovery by week or by month, depending on your selected date range (three or more months will show monthly totals). Each row represents a calendar period based on the approved transaction date.

• Gross recovery: The total value or count recovered by FlexPay before refunds.
• Refunds: The dollar amount refunded during the selected period. This includes refunds for transactions that may have been recovered before the period.
• Net recovery: Gross recovery minus refunds. This is the billable amount.

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Important

If you don’t process refunds through FlexPay, the Refunds and Net recovery columns won’t match your invoice. In these cases, refunds must be reported separately to your FlexPay CSM, who will manually adjust your invoice based on the provided data.

You can drill down into a specific period by clicking on it to view daily-level details.

If you're interested in the number of transactions instead of dollar amounts, click the Count tab at the top left corner of the table.

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Exporting

You have the option to export any of the reports and their respective transactions at any time. Simply access the Export option located below the date range menu. For detailed instructions, please refer to Exporting Reports & Transactions